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Here’s a step-by-step guide on how to troubleshoot common issues during the installation of Windows 10 in the Windows Recovery Environment (RE) or Windows Recovery Console. Please note that some steps might require you to use the command prompt and may vary depending on your specific issue.
Step 1: Basic Troubleshooting
Before proceeding with advanced troubleshooting, ensure you have at least a basic understanding of how to boot into recovery mode:
- Press the Windows key + X and select Command Prompt (Admin)
- Type
bootm
where
is your Windows version. For example, if you want to troubleshoot Windows 10, usebootm 10
.
- Press Enter.
This will boot into the command prompt in Windows Recovery Environment.
Common Issues and Solutions
1. Windows cannot be installed
If you encounter issues like this:
- Restart your computer.
- Reboot from a USB drive or CD/DVD instead of using the Windows installation media (if available).
- Try using a different USB drive or CD/DVD.
2. Installation failed with errors
To troubleshoot and resolve common error messages, try the following steps:
- Press
Windows key + S
to open the Search bar.
- Type in “Command Prompt” and press Enter.
- In Command Prompt, type
dism /online /updatenow
followed by any relevant error message and press Enter.
- Check if there are any errors using tools like
wmic product get name
.
- If you receive an error, use the following steps to repair or reinstall Windows.
3. Failed to Boot from USB Drive/DVD
- Use a different USB drive or CD/DVD as the installation media.
- Ensure that your USB drive is not plugged in but still inserted into your computer.
- If you’re using an external hard drive, try to connect it and see if Windows can boot from there.
4. Unable to Connect to Internet
If you encounter issues with internet connectivity:
- Restart the network adapter or switch it off.
- Ensure that your Wi-Fi is enabled in System Properties.
- If using a wired connection, try unplugging and replugging the Ethernet cable.
5. Windows Installation Cancelled
- Uninstall any recently installed software or drivers related to Windows installation.
- Close all running applications to prevent interference with the installation process.
Advanced Troubleshooting
If you’ve tried the above steps and still encounter issues, here are some advanced troubleshooting methods:
Use the Command Prompt to Check System Files
You can use the systemfilecheck
command in the Windows Recovery Environment to check for corrupted system files:
systemfilecheck /q
Replace
with the actual path of your system file.
Use the DISM Command-Line Tool
The dism.exe
tool is a powerful utility that provides detailed information about Windows installation and repair options. To use it:
- In the Command Prompt, type
dism /online /cleanup-image / restorehealth
followed by Enter.
- If there are issues with the operating system image, you may need to run the following commands:
* dism /online /cleanup-image /restorehealth
* dism /online /imagecheck
Additional Troubleshooting Steps
- System File Checker (SFC):
sfc /scannow
- Check for malware:
* Use an antivirus software to scan your computer.
* Run the malwarebytes.com
tool.
Conclusion
Troubleshooting Windows installation and recovery issues can be complex, but by following these steps, you should be able to identify and resolve common problems that prevent a successful installation.